Customer Solution and Success Engineer
Workplace Type : Remote -
Region : San Francisco, CA
The Right Candidate Will Be
• Methodically empirical and experimental in approach and evaluation without being bound by over paralysis-by-analysis
• Be an enthusiastic learner and curiosity seeker, focusing on what can be done rather than hindered by notions of what cannot be
• Work ceaselessly to improve knowledge of the security field, threat landscape, security intelligence, moving proactively toward prevention and detection of threats
• Possess effective verbal and written communication skills, be passionate about sharing knowledge, tactics, strategy, as well as advocating for the project mission
• Great logic and problem-solving skills.
• Evangelize security within CatchProbe and be an advocate for customer trust Your Impact
• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing CatchProbe solutions to achieve their business and security objectives
• Be a Senior Technical advisor guiding the customers in implementing CatchProbe Intelligence solutions with a focus on fully integrating these technologies into their security operations.
• Be a Go-To customer expert on CatchProbe Intelligence solutions and become a Subject Matter expert over time.
• Serve as a customer advocate in influencing product roadmap and improvements, Coach customers on how to establish and manage their overall Cloud Security program.
• Conduct Webinars & other customer advisory sessions to provide Best Practices guidance on Security Intelligence Solutions.
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.
Qualifications
Required Qualifications: These are REQUIRED qualifications. Candidates will be dispositioned out if they do not have these qualifications. These MUST be quantifiable.
• 5+ years of experience in the security domain, including both detailed understanding of attacker techniques and tracking the threat actors behind specific campaigns.
• 5+ years of experience in multiple security engineering disciplines (threat intelligence, incident response, red teaming, penetration testing, security operations, application security, fuzz testing, etc.)
• 3+ years of people management experience, or relevant experience demonstrating readiness to step up into a people management role.
• 3+ years of hands-on experience in Malware Analysis, Reverse Engineering and various sandbox technologies
• Public track record of relevant security research, especially around threat actor tracking
• Master's degree or advanced technical degree
• 5+ years of experience with operational security/Intel roles in large, complex organizations.
• Experience analyzing cost/benefit of security feature selection
• Creative leader with superior analytical abilities
• Excellent written and verbal communication skills while engaging both technical and non-technical stakeholders
• Strong problem solving and negotiation skills to earn trust with teams
• Demonstrated ability to work through ambiguity to detailed solutions
• Maturity, judgment, and proven ability to lead and influence others
• Independently driven, resourceful, and able to deliver results with minimal direction
• Ability to communicate clearly and effectively with developers, product managers and senior business leaders
• High sense of ownership, urgency and drive
• Proven ability to collaborate and establish key threat intelligence partnerships to bolster information sharing and defenses
• Expertise tracking APT adversaries leveraging the Diamond Model to identify and characterize various TTPs, capabilities, infrastructure, and operational campaigns
• Knowledge of major cloud and productivity platforms, identity systems to map attacker technique to expected footprint in range of datasets
• Experienced with curation of Threat Intelligence and delivering customer briefings and use data to “tell a story”
• Collaborate with other intelligence teams across CatchProbe to design and develop new security mitigations and defenses, with a focus on strategy and scalability
• Expert knowledge in intelligence analysis and reporting using common tools and techniques
• Experience with data analysis and cyber threat investigations in Azure
• Network penetration testing and intrusion remediation experience.
• Have strong data knowledge, and ability to analyze and present complex data visually in a meaningful way
• Good written and verbal communication skills and an eye for detail.
• Ability to lead analysts across geographically separated teams
• Self-starter and able to deliver under stress, particularly in emergency response situations
• Innovative thinking to solve hard problems in ways that meet both customer and business goals
Your Experience
• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Experience in building tooling to support cyber threat intelligence analysis efforts
• Minimum 10 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
• In-depth understanding of Networking, Network Security, and Cloud concepts and experience with multi-vendors networking devices such as Firewalls (physical/virtual/cloud) routers, switches.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Expertise with Cloud Delivered Security Services (URL filtering, Enterprise DLP, Threat Prevention & Wildfire).
• Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles
• Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
• Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
• Existing knowledge of, and experience with public cloud platform (SaaS) features, capabilities, and best use
• Experience with security products and/or offerings
• Knowledge of SIEM, vulnerability management tools and firewalls.
• Knowledge understanding malware, exploits, operating system structure and behavior.
• Ability to communicate technical details to a non-technical audience
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours support on a scheduled / non-scheduled basis
• Excellent customer communications skills including technical teams, executives, and audiences of all sizes.
• 3+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
• Experience in teaching customers on product functionality tailored to their use cases
• Firm understanding of cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, and SQL.
• Experience implementing software solutions for customers
• Excellent customer-facing skills and interest in working with customers remotely
• Previous start-up experience a plus
• Ability to clearly articulate technical issues to both technical and non-technical audiences, including executives, and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment
• Methodically empirical and experimental in approach and evaluation without being bound by over paralysis-by-analysis
• Be an enthusiastic learner and curiosity seeker, focusing on what can be done rather than hindered by notions of what cannot be
• Work ceaselessly to improve knowledge of the security field, threat landscape, security intelligence, moving proactively toward prevention and detection of threats
• Possess effective verbal and written communication skills, be passionate about sharing knowledge, tactics, strategy, as well as advocating for the project mission
• Great logic and problem-solving skills.
• Evangelize security within CatchProbe and be an advocate for customer trust Your Impact
• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing CatchProbe solutions to achieve their business and security objectives
• Be a Senior Technical advisor guiding the customers in implementing CatchProbe Intelligence solutions with a focus on fully integrating these technologies into their security operations.
• Be a Go-To customer expert on CatchProbe Intelligence solutions and become a Subject Matter expert over time.
• Serve as a customer advocate in influencing product roadmap and improvements, Coach customers on how to establish and manage their overall Cloud Security program.
• Conduct Webinars & other customer advisory sessions to provide Best Practices guidance on Security Intelligence Solutions.
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.
Qualifications
Required Qualifications: These are REQUIRED qualifications. Candidates will be dispositioned out if they do not have these qualifications. These MUST be quantifiable.
• 5+ years of experience in the security domain, including both detailed understanding of attacker techniques and tracking the threat actors behind specific campaigns.
• 5+ years of experience in multiple security engineering disciplines (threat intelligence, incident response, red teaming, penetration testing, security operations, application security, fuzz testing, etc.)
• 3+ years of people management experience, or relevant experience demonstrating readiness to step up into a people management role.
• 3+ years of hands-on experience in Malware Analysis, Reverse Engineering and various sandbox technologies
• Public track record of relevant security research, especially around threat actor tracking
• Master's degree or advanced technical degree
• 5+ years of experience with operational security/Intel roles in large, complex organizations.
• Experience analyzing cost/benefit of security feature selection
• Creative leader with superior analytical abilities
• Excellent written and verbal communication skills while engaging both technical and non-technical stakeholders
• Strong problem solving and negotiation skills to earn trust with teams
• Demonstrated ability to work through ambiguity to detailed solutions
• Maturity, judgment, and proven ability to lead and influence others
• Independently driven, resourceful, and able to deliver results with minimal direction
• Ability to communicate clearly and effectively with developers, product managers and senior business leaders
• High sense of ownership, urgency and drive
• Proven ability to collaborate and establish key threat intelligence partnerships to bolster information sharing and defenses
• Expertise tracking APT adversaries leveraging the Diamond Model to identify and characterize various TTPs, capabilities, infrastructure, and operational campaigns
• Knowledge of major cloud and productivity platforms, identity systems to map attacker technique to expected footprint in range of datasets
• Experienced with curation of Threat Intelligence and delivering customer briefings and use data to “tell a story”
• Collaborate with other intelligence teams across CatchProbe to design and develop new security mitigations and defenses, with a focus on strategy and scalability
• Expert knowledge in intelligence analysis and reporting using common tools and techniques
• Experience with data analysis and cyber threat investigations in Azure
• Network penetration testing and intrusion remediation experience.
• Have strong data knowledge, and ability to analyze and present complex data visually in a meaningful way
• Good written and verbal communication skills and an eye for detail.
• Ability to lead analysts across geographically separated teams
• Self-starter and able to deliver under stress, particularly in emergency response situations
• Innovative thinking to solve hard problems in ways that meet both customer and business goals
Your Experience
• BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field
• Experience in building tooling to support cyber threat intelligence analysis efforts
• Minimum 10 years of relevant work experience in post-sales, pre-sales, technical support, consulting or similar roles.
• In-depth understanding of Networking, Network Security, and Cloud concepts and experience with multi-vendors networking devices such as Firewalls (physical/virtual/cloud) routers, switches.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.)
• Expertise with Cloud Delivered Security Services (URL filtering, Enterprise DLP, Threat Prevention & Wildfire).
• Relevant work experience in pre- or post-sales, support, customer success, consulting or similar roles
• Strong ability to independently troubleshoot, reproduce issues and identify feasible workarounds in broad, complex, and unique environments with mixed applications and protocols required
• Strong consulting and project management skills, with validated results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
• Proven track record of handling customer escalations, balancing customer expectations, and negotiating successful resolutions
• Existing knowledge of, and experience with public cloud platform (SaaS) features, capabilities, and best use
• Experience with security products and/or offerings
• Knowledge of SIEM, vulnerability management tools and firewalls.
• Knowledge understanding malware, exploits, operating system structure and behavior.
• Ability to communicate technical details to a non-technical audience
• Ability to multi-task and work in a fast-paced environment
• Availability to provide after-hours support on a scheduled / non-scheduled basis
• Excellent customer communications skills including technical teams, executives, and audiences of all sizes.
• 3+ years of experience as a technical support/escalation resource for enterprises in a similar or related field
• Experience in teaching customers on product functionality tailored to their use cases
• Firm understanding of cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, and SQL.
• Experience implementing software solutions for customers
• Excellent customer-facing skills and interest in working with customers remotely
• Previous start-up experience a plus
• Ability to clearly articulate technical issues to both technical and non-technical audiences, including executives, and explain their impact on business both internal and external to the organization
• Ability to multi-task and work in a fast-paced environment
