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PREMIUM SUPPORT

Enterprise Support & Customer Advocacy

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WHITE-GLOVE YOUR CATCHPROBE EXPERIENCE

We want to create a personalized and special experience for our customers throughout the entirety of their journey while meeting their needs with precision and expediency. We have heavily invested in our customer support operations to achieve this at the highest level, but we also work with giants in the customer operation sector who can complement our services and help us enhance our attention to detail, speed, and availability with our customers.

SERVICE THAT GROWS WITH YOUR ORGANIZATION

The number of people available at all times to help you grows in line with your needs. At CatchProbe, we make sure to reply to all your questions and comments regarding all aspects of our business.

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Key Features

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Advised Deployment

Our SaaS model allows for the automated delivery of the service which lets customers begin using the platform at the time of purchase. We also provide advised deployment for infrastructure rentals, with PaaS and on-premise options for public procurements.

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Tailored Guidance & Service

Our subscription tiers are designed to offer you multiple solutions. For tailored guidance on services please feel free to contact us to discuss our readily available options and what else we can offer you to best fit your needs.

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Quarterly Health Checks

A year is a long time to review and configure services. Quarterly health checks allow our salesforces to optimize our services and enhance our products with small-scale changes.

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In-Product Optimization

We perform analyses for our teams on how to refine and improve our products, and make the design and use adaptive to changing customer requirements.

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Personalized Ticket Handling

We have developed and enforced certain approved resolutions to common problems, implemented by our IT team. We also provide personized ticket handling for any incident.

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Internal Advocacy

Besides offering the best services for our customers, we also make sure to provide the best for our employees. We perform internal advocacy to better understand whether our teams are working in an environment where they are eager to learn and thrive.

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